TellTal HVAC Inc. (“TellTal,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through telltal.ca.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and your choices regarding your information.

1. Who We Are

TellTal HVAC Inc. provides heating, air conditioning, ventilation, repair, maintenance, and installation services in Ottawa. The website includes service information, contact options, quote requests, and appointment booking. 

If you have any questions about this Privacy Policy, you may contact us at:

TellTal HVAC Inc.
Email: service@telltal.ca
Phone: 343-300-6154
Website: telltal.ca

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

• fill out a contact form
• request a quote
• book an appointment
• call, email, or otherwise contact us
• communicate with us about our services

This information may include:

• your name
• phone number
• email address
• home or service address
• details about the service you need
• any other information you choose to provide

We may also collect limited technical information automatically when you use the website, such as:

• IP address
• browser type
• device type
• pages visited
• date and time of access
• referring website

3. How We Use Your Information

We may use your information to:

• respond to inquiries and service requests
• provide quotes, appointments, and customer support
• deliver HVAC services
• communicate with you about bookings or follow-ups
• improve our website, services, and customer experience
• maintain business records
• comply with legal or regulatory obligations

4. Booking, Forms, and Website Tools

Our website may use contact forms, appointment booking tools, and other website features to help you connect with us. Information submitted through these tools may be stored securely by us or by trusted service providers acting on our behalf.

If third-party tools are used on this website, their handling of data may also be subject to their own privacy policies.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support normal website function, improve performance, and better understand how visitors use the site.

Cookies are small files stored on your device. You can usually manage or disable cookies through your browser settings. Disabling some cookies may affect how the website functions.

If analytics or tracking tools are used on this website, they may collect general usage information such as page visits, traffic patterns, and device/browser details.

6. How We Share Information

We do not sell your personal information.

We may share personal information only when necessary with:

• employees or contractors who help us provide services
• service providers who support website hosting, forms, scheduling, communications, or technical operations
• legal, regulatory, or government authorities when required by law
• another party in connection with a business transfer, merger, or sale, if applicable

We only share information as reasonably necessary for business, operational, or legal purposes.

7. Data Retention

We keep personal information only for as long as needed for the purposes described in this Privacy Policy, including to:

• provide services
• maintain records
• resolve disputes
• enforce agreements
• comply with legal and tax requirements

When information is no longer needed, we will delete it or securely store it in accordance with applicable law.

8. Data Security

We take reasonable administrative, technical, and organizational steps to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure. For that reason, we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• request access to personal information we hold about you
• request correction of inaccurate information
• request deletion of your information, where permitted
• withdraw consent where processing is based on consent
• ask questions about how your information is handled

To make a privacy-related request, please contact us using the details listed above.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies separately.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

12. Canadian Privacy Compliance

TellTal HVAC Inc. operates in Canada, and we aim to handle personal information in a manner consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA)where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means you accept the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

TellTal HVAC Inc.
Email: service@telltal.ca
Phone: 343-300-6154
Website: telltal.ca